STEPUP is committed to bringing the scaffold industrial and construction industry the best and most
complete products. We are also committed to protecting our users' individually identifiable information.
Therefore, our goal is to balance the information needed to offer great services with a reasonable
protection of privacy. By accessing or using any of our web sites, users agree to the terms of the
STEPUP's Privacy Statement, as outlined below. If they do not agree to these terms, they should not
access or use this site.
STEPUP believes in establishing trusting relationships based on respect for personal identity and
information by promoting the use of fair information practices. This privacy statement covers all websites
operated by STEPUP. This Privacy Statement demonstrates our commitment to our users' privacy and discloses
our information practices.
If users have questions or concerns regarding this statement, they should contact us by phone at 1-888-STEPUP-1.
Information Collection
STEPUP is the sole owner of the information collected on its web sites. STEPUP gathers
information from our users at several different points on our web sites.
Registration
Browsing our complete catalog, including pricing information, does not require registration. To place orders
on our web sites, a user must first complete the registration form. During registration a user is required to
give contact information (such as name, email address, and physical address). We use this information to contact
the user about services on our site for which he has expressed interest. We do not collect demographic information
(such as income level and gender). The email address of a user functions as a unique identifier and is in
combination with a password required to access the account information of the user.
Order
We request information from the user on our order form. A user must provide contact information (such as name,
email, and shipping address) and financial information (such as credit card number, expiration date). This
information is used for billing purposes and to fill customer's orders. If we have trouble processing an order,
the information is used to contact the person who placed the order.
Information Use
Profile
We store information that we collect through forms and log files to create a profile of our users. A profile is
stored information that we keep on individual users detailing their viewing preferences and shopping history on
our site. Consequently, collected information is tied to the user's personally identifiable information to provide
offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our web
sites and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.
Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. We use only session
ID cookies, which themselves do not contain personally identifiable information. For the session ID cookie, once
users close the browser, the cookie simply terminates. By setting a cookie on our site, users will not have to log
in with a password more than once, thereby saving time while on our site. If users reject the cookie, they may not
be able to use the shopping cart feature or log in, but can still view our products.
Third Party Advertising
WE DO NOT HAVE THIRD PARTIES ADVERTISING ON OUR WEBSITE.
Communications from the Site
Special Offers and Updates
Established members will occasionally receive information on products, services, and special deals.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service
is temporarily suspended for maintenance we might send users an email.
Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to
their account we reply via email or phone, in accordance with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by
law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding,
a court order or legal process served on our web sites.
Aggregate Information (non-personally identifiable)
We do not share aggregated demographic information with any third party.
Third Party Advertisers
STEPUP does not share web sites usage information about users with any third party.
These are the instances in which we will share users' personal information: We DO NOT share personal information
with third parties, except with our credit card processing company Authorize.Net and the company that will be shipping
a users order.
Business Transitions
In the event STEPUP goes through a business transition - such as a merger, being acquired by another
company or selling a portion of its assets - users' personal information will, in most instances, be part of the assets
transferred. Users will be notified via email prior to a change of ownership or control of their personal information.
If as a result of the business transition, the users' personally identifiable information will be used in a manner
different from that stated at the time of collection they will be given choice consistent with our notification of
changes section.
Choice/Opt-out
Users who no longer wish to receive promotional communications may opt-out of receiving these communications by
replying to unsubscribe in the subject line in the email, email us, or contact us by phone to opt-out.
Security
Our web sites take every precaution to protect our users' information. When users submit sensitive
information via the web sites, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that
information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure
page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft
Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect
user-information off-line. All of our users' information, not just the sensitive information mentioned above, is
restricted in our offices and on the web servers of our hosting company. Only employees who need the information to
perform a specific job (for example, our billing clerk or a customer service representative) are granted access to
personally identifiable information. Because our accounting system is secured on the servers, only authorized personnel
have access to it protected by username and password. Furthermore, ALL employees are kept up-to-date on our security
and privacy practices. Finally, the servers that store personally identifiable information are located in a secure
environment, in a monitored facility.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement,
the homepage, and other places we deem appropriate so our users are always aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the
privacy policy under which the information was collected.
If, however, we are going to use users' personally identifiable information in a manner different from that stated
at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their
information in this different manner. However, if users have opted out of all communication with the site, or
deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this
new manner. In addition, if we make any material changes in our privacy practices that do not affect user information
already stored in our database, we will post a prominent notice on our web sites notifying users of the change. In some
cases where we post a notice we will also email users, who have opted not to receive communications from us, notifying
them of the changes in our privacy practices.
