 Tom, I would like to thank you for your excellent service and those in
the shop (please let them know) that were very friendly and helpful in
loading my order. Although my exit from Queens was not as easy as my
entrance I did make it home safely and sound. ( I wish I was a foot
shorter though)
I set the two multifunction scaffolds up including the
outriggers and all was in order. The casters are better than I expected.
So far I am very pleased. Feel free to use me as a reference should you
have a small retail buyer that may be hestitant about buying sight
unseen!
---Ray Ferreri
 Found your site
through Ebay. The people answering the phone and taking the order
were great, very helpful, and kept me from making an ordering error.
Thanks.
---James, Virginia
Reduce shipping costs.
---Robert, New Jersey
***Stepup Response: We try our best
to keep the shipping cost low. We ship your order from the
closet warehouse to you to save shipping cost. We generally get
at least 2, or 3 shipping quotes from different LTL companies
for any shipment over 100lbs. However, it is the natural of our
products to be heavy, large in size and irregular in shape. Therefore,
the cost of shipping is high compared to other type of products.
 Shipping is
high, but the service is excellent. I just wish there was a warehouse
closer to Michigan. Your prices are great and the promotional
discounts are a bonus. Your contacts to call are friendly and
eager to help. Thank you,
---Matt, Michigan
Will purchase
from your company in the future, as our company expands. Your
products are exactly what we needed, at a reasonable price with
excellent service. I was so impressed with your service that I
emailed a message to that effect right after the delivery, I have
also referred your company to other dealers.
---Fred, Florida
 I got the information
from your website and then visited your store in Houston, where
I purchased what I needed.
---Jaime, Texas
 Improve the
check out. I had to call to get checked out because the web site
never would complete.
---Max, Oklahoma
***Stepup Response: The checkout
procedure has been modified to include characters such as (')
or (-) in the name. The problem has been solved.
 How about some
tutorials for the do-it-yourselfer? Show how you piece it all
together (pins, cross braces, guard rail systems, etc) A knowledgeable
construction worker knows what to order. The do-it-yourselfer
may not, but does know how to use the internet and browse your
site and is willing to spend money. I think tutorials will open
the do-it-yourself market for you.
---Craig, Florida
***Stepup Response: Primarily our
customers are contractors or field workers who are experienced
with the products. However, we will look into developing some
type of DIY tutorials in the near future. Thanks for the recommendation.
 I have not yet
ordered because your site (amongst a growing number of online
vendors) requires "membership" to get to the checkout
page. I do not mind supplying contact information - but I never
PLAN on reusing a 'membership' at a given online storefront. The
easiest (and actually most appreciated) form of security\validation
of an order occured with an online computer supplier recently:
they physically CALLED me (and continued to email me) to verify
Credit card info, shipping info\status, and changes to the order...
i.e.: forcing me into a 'membership' with your site\company makes
me LESS likely to order from your online store IN THE FIRST PLACE,
rather than more likely to revisit in the future. Price, Quality,
and Customer service (pretty much in that order) govern my purchasing
habits - there is NO SUCH THING as loyalty anymore.
---Donald, Minnesota
***Stepup Response: It is completely
voluntary to sign up for membership at gostepup.com. We periodically
send promotional emails to our members. Our check out process
is protected by 128-bit SSL protection to ensure the security
of the information during transaction.
We also provide a "Call In Payment" option during check
out to allow customers who don't want to send Credit Card
information online to complete the check out process. We do call
and talk to the customer to collect payment information if they
chose that option.
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